Automated responses à la concierge service assist companies in answering standard customer requests and increase the length of stay.
is a certification mark licensed exclusively for the Cradle to Cradle Products Innovation Institute.For more information about the Cradle to Cradle Products Inovation Institute and a list of the full program criteria, visit Through Live-Chat, consumers can directly contact the sellers and inquire about their products of interest.This study extends the conceptual framework of motivation, opportunity, and ability (MOA) to understand the antecedents and consequences of Live-Chat usage in consumers’ online shopping process. It is no longer about sending emails, and sifting through the cluttered inboxes.
People need to access the right information, real-time, and chat does just that.Chat is a term that we use every day and has become an integral part of our daily lives regardless of our profiles. Chatting is in essence communicating, although it doesn’t strictly follow its original definition of “Talking”.Today, chat is all about exchanging information in the form of files, documents, links or simple texts, real-time.Whether you are an individual who uses chat to communicate with your friends and family, or an employee using chat to exchange valuable information across your team, Chat has become the new form of disseminating information and it is rapidly replacing Email - the soon to be obsolete communication tool of the 80s and 90s.In today’s fast-paced world, defined by time scarcity, “quick and easy” communication tools are heartily welcomed to make our day to day lives better.The extensive expansion of messaging features underscores Facebook’s increased co-alignment as a customer service platform.